Emergencies : 111
  General Enquiries : (09) 4057709

Compliments & Complaints

If you wish to send us feedback about our service please see Suggestions, Compliments & Complaints form here.

How To Make a Complaint

If you feel that you are not being treated properly or receiving the level of care you expected to receive, talk to the staff member who is responsible for your care and explain what you do not like and how you would rather be treated.

If you still have concerns, ask to speak to the manager of the service.

If you wish to lodge a formal complaint, contact the Quality/Compliance and Risk Coordinator either by email at complaints@hokiangahealth.org.nz, in writing or phone 09 4057 709.

An independent patient advocacy service is available if the problem is not resolved locally. This service can be contacted on 0800 555 050 through the office of the Health and Disability Commissioner.

 

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