We Value Your Feedback
At Hauora Hokianga, we are committed to providing the best possible care.
Your feedback helps us improve our services for everyone.
If you or your whānau have any concerns, please speak with your doctor, nurse, or service provider.
How to Make a Complaint
Speak with the staff member responsible for your care
- Explain what you are unhappy with.
- Explain how you would prefer your care to be provided.
If your concerns or issues persist
- Ask to speak with the manager of the service.
- Lodge a formal complaint with the Quality and Business Improvement Lead via email, phone, or mail.
What to Expect
- We will listen to your concerns, keep you informed, and respond promptly.
- Any decisions or actions taken will be clearly explained.
Please contact our Quality and Business Improvement Lead:
Email: complaints@hokiangahealth.org.nz
Phone: (09) 405 7709 ext 361
Hauora Hokianga Trust
Private Bag 753
Kaikohe 0440
Your Rights
Everyone using a health or disability service is protected by the Code of Health and Disability Services Consumers’ Rights.
You have the right to receive services safely and with respect.
Providers have a duty to inform you of your rights and support you to exercise them.
The Code covers all registered health professionals and other service providers, including:
- Rongoā Māori practitioners
- Naturopaths and homeopaths
- Acupuncturists and massage therapists
- Counsellors and support workers
Independent Support
If the problem is not resolved locally, independent patient advocacy support is available:
Health and Disability Commissioner Advocacy Service
📞 0800 555 050
Tips for Patients and Whānau
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- Complaints help improve the quality of services.
- You have the right to be heard, respected, and supported.
- See also: Your Privacy
- Making a complaint can help prevent others from having the same experience and allows your concerns to be acknowledged and explained.
- You may receive an apology or an explanation of how services will improve.