Security and privacy
Your privacy is important to us. Health365 uses strong security measures, including encryption and password‑protected access. Health365 does not store your health information — it provides a secure link to records held by Hauora Hokianga.
Extra security: Multi‑Factor Authentication (MFA)
From Thursday 12 March 2026, all Health365 users will need to complete an extra security step when logging in.
After entering your username and password, a one‑time security code will be sent to the email address linked to your Health365 account.
Helpful tips:
- Make sure you can access the email linked to your Health365 account
- Check your spam or junk folder if the code doesn’t arrive
- The security code is valid for 5 minutes
This added step, similar to online banking security, helps protect your personal health information.
Accessing Health365
You can access Health365 on any device with an internet connection, including computers, tablets, and smartphones. An iOS app is also available via the App Store.
If you need help or have questions, please contact your local clinic or call 0800 100 079.
Cost
There is no cost to register or use Health365.
Health365 is a secure online portal that helps you manage your healthcare anytime, anywhere. It gives you easy access to your health information and selected clinic services. You can also be authorised to view the records of family members such as children or dependants.
What you can do with Health365
- Order repeat prescriptions – Request regular medications to be sent to your chosen pharmacy
- View your health information – Access your medical history, immunisations, medications, and lab or test results
How to enrol
- Contact your local Hauora Hokianga clinic
Ask the receptionist about signing up for Health365. - Complete a consent form
Available from your clinic or online. - Provide a personal email address
This is required to set up and manage your account. - Receive your login details
You’ll get a confirmation email with your username and a temporary password. - Log in and get started
Follow the link in the email and change your password to something secure and memorable.
